Customer Satisfaction Programs

The opportunity to engage, interact and improve

As customer satisfaction surveys become commonplace for many companies, this recent Consumer Pulse study by Chadwick Martin Bailey takes a closer look at who completes these surveys and why. The study of over 1,400 U.S. consumers finds over one quarter of U.S. consumers have completed a customer satisfaction survey in the last twelve months.  Most people complete satisfaction surveys because they have the company’s best interest at heart: over half say they fill out customer satisfaction surveys to share a good experience (57%) or to improve the company (50%). For more information please download the summary report by filling out the form on the left.

Enter your information to the right to download the report.