Learn the framework behind the CMB Brand Trust Score. This report covers the six dimensions of trust, industry benchmarks for 70+ brands, and a case study with actionable strategies to improve your brand's trust performance.
WEBINAR RESOURCES
The power of brand trust: How it drives brand value and engagement
Brand Trust Reports
Watch the Recording
Speakers

Max Kenkel
Customer Solutions Manager
ITA Group

Julia Walker
AVP, Brand Trust Expert
CMB

Amanda McMahan
Insights Director
CMB
(Moderator)
In this session, you’ll learn
How trust directly impacts business outcomes
See data-backed findings connecting brand trust to increased spend, visitation, wallet share, and customer advocacy
See data-backed findings connecting brand trust to increased spend, visitation, wallet share, and customer advocacy
The six core dimensions that shape brand trust
Understand how dependability, transparency, integrity, customer-first mindset, responsiveness, and relevance each uniquely drive value across industries
Understand how dependability, transparency, integrity, customer-first mindset, responsiveness, and relevance each uniquely drive value across industries
Practical strategies to strengthen trust and close gaps
Get actionable approaches for measuring trust across each dimension and building customer loyalty programs that inspire confidence and long-term engagement
Get actionable approaches for measuring trust across each dimension and building customer loyalty programs that inspire confidence and long-term engagement