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WEBINAR RESOURCES

The power of brand trust: How it drives brand value and engagement

Brand Trust Reports

Learn the framework behind the CMB Brand Trust Score. This report covers the six dimensions of trust, industry benchmarks for 70+ brands, and a case study with actionable strategies to improve your brand's trust performance.

Consumer trust is declining across healthcare, insurance, travel, and retail. This report examines what's driving the erosion, which trust dimensions matter most by industry, and how leading brands are responding to rebuild confidence.

Watch the Recording

Speakers

Max Kenkel

Max Kenkel

Customer Solutions Manager
ITA Group 

Julia Walker-1

Julia Walker

AVP, Brand Trust Expert
CMB

Amanda McMahan

Amanda McMahan

Insights Director
CMB
(Moderator)

In this session, you’ll learn 

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How trust directly impacts business outcomes
See data-backed findings connecting brand trust to increased spend, visitation, wallet share, and customer advocacy
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The six core dimensions that shape brand trust
Understand how dependability, transparency, integrity, customer-first mindset, responsiveness, and relevance each uniquely drive value across industries
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Practical strategies to strengthen trust and close gaps
Get actionable approaches for measuring trust across each dimension and building customer loyalty programs that inspire confidence and long-term engagement